Customer Services Advisors

Job Role: Customer Services Advisors
Location: Office-based – London, Kent or Northamptonshire
Reports to: Customer Services Manager

About us

Virtus Energy is a nationwide, market-leading end-to-end EV (Electric Vehicle) Charging Installer also specialising in sustainability consultancy.

Our technology-neutral approach, coupled with distribution rights for the best EV Charging products on the market, ensure we deliver industry-leading electric vehicle charging solutions to our customers across the UK.

We specialise in Workplace and Domestic EV charging installation Charging.

Founded in 2019, Virtus Energy is already a key player within the EV charging  industry and alongside the UK Government’s ‘Road to Zero’ Strategy’, the  industry is only expected to see continued rapid growth in 2022. 

Role overview: 

These Customer Services roles are based at all of our locations; London, Kent  and Northamptonshire and these are roles dedicated to domestic installations of  EV charge points.  

We have secured a number of exciting partnerships that require EV Charging  infrastructure installation at home addresses, and Virtus Energy is the partner to  deliver these.

Day to Day Responsibilities:
  • Answering a high volume of inbound calls whilst working in a fast-paced environment
  • Displaying strong sales and negotiation skills
  • Continuously striving for first contact resolution
  • Accurately maintaining and updating client records
Personal Responsibilities:
  • Excellent Customer service skills
  • Overachievement of KPI’s and target driven
  • Ability to thrive and multi-task in a fast paced environment
  • Empathy and strong communication skills
  • To look for solutions and enjoy solving problems
You will have the following qualifications and be able to prove experience  and competence: 
  • Strong IT skills
  • Planning and organising
  • Polite and helpful telephone manner
  • Attention to detail
  • Passion for being helpful
What’s on offer for the successful candidate:
  • Salary £neg + benefits depending on experience
  • Pension contribution
  • Clearly defined and attractive commission structure
  • 29 days holidays including bank holidays (including your birthday off)

If you are interested in joining the team and feel you match the requirements  please get in touch and send us your CV and current salary to